Often the first seconds of an interaction determine everything that follows. The following segment addresses how you can help to obtain instant rapport with a patient.

Please reflect on the following:

R1.6.1  Imagine the following scenario in your practice. Let’s say you have a patient who had already been waiting quite a while in the waiting room, and when you first introduced yourself to him earlier he was already time pressed. Now, right before you bring him in for his appointment, an emergency comes up and you have to delay him for another ½ hr. Please reflect for a moment on what you could have done or what you would do in anticipation of the patient being upset. Please enter your thoughts in the box below. Please don’t just enter a generic descriptions such as “I would be very compassionate”; be very concrete as to what you would do and say. For example, “I walked towards him, shook his hand and said…” or “I would tell my colleague ‘I don’t want to get him more upset at me, which will ruin his visit. Why don’t you talk with him’ and hide under the desk so that he can’t see me.”

R1.6.2  How did the patient respond to your efforts if you had such a prior experience or how do you think the patient would respond to the options you chose?

R1.6.3  Please look at Video 1.6.1 and then Video 1.6.2. We had the healthcare professional change one behavior. What do you think we told her to do differently in the second video? Please enter your assessment.

Video 1.6.1 

Video 1.6.2

• Session 1 Segments
  • 1.1 Welcome
  • 1.2 Introduction
  • 1.3 Confidence
  • 1.4 Science and Background of Comfort Talk
  • 1.5 Experiencing Confidence and Self-Hypnosis
  • 1.6 Rapport
  • 1.7 Sensory Preferences
  • 1.8 Sensory Preferences—Eyes
  • 1.9 The Study Script
  • 1.10 Hypnoidal Language
  • 1.11 Negative Suggestions
  • 1.12 Touching
  • 1.13 Comforting Words
  • 1.14 Encouragement
  • 1.15 Frank's Method
  • 1.16 Anxiety Management
  • 1.17 Ideomotor Signals
  • 1.18 Pain Management
  • 1.19 Pitfalls
  • 1.20 Conclusion Session 1
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