What is Rapport? The Key to the Conversation
Have you ever been in a situation where you need to interact with someone, but just feel a lack of connection or even feel some unexplainable bias towards them? Luckily there is a simple solution to this matter to find common ground. The answer: building rapport. What exactly is rapport? Well, this is when one …
Enhancing Communication Through Sensory Preferences
During interactions, have you noticed whether you or someone else says “I see,” “I hear you,” or “I feel”? This seemingly minor observation can reveal a lot about a person’s preferred sensory mode. People tend to engage with the world through one or two sensory preferences. When under significant stress, people tend to rely even …
Alleviate Pain and Anxiety by Avoiding Negative Suggestions
Ever noticed that your back starts to ache when you’ve been sitting in one position for too long? Or does the thought of giving a presentation to your boss fill you with worry? Chances are, these feelings of discomfort or anxiety might not have crossed your mind until this very moment. It’s fascinating how language …
The Impact of Encouragement: How Focusing on Actions Sparks Positive Outcomes
Have you ever given a well-intentioned compliment, only for the other person to feel put off? Or perhaps you struggle with expressing appreciation, unsure of the best approach? There’s a fine line between “praise” and “encouragement.” Phrases like “you’re a good patient,” “you’re so smart,” “you’re so beautiful,” or “good girl” are examples of praise. …
The Power of Matching: How to Build Rapport in Any Situation
When people are in rapport, words come easily and they intuitively match the position and behavior of the other person. This is because people are naturally drawn to those whom they feel more at ease and share a common bond. Conversely, when people do not feel in rapport, due to unconscious bias or conflict, they …
Quick Imagery Techniques for Reducing Patient Pain and Anxiety
It doesn’t take much time to guide patients into a state of relaxation—there’s no need for lengthy meditations or interventions. When patients enter your facility, they are already in a highly suggestible state, which means that you are guiding a form of hypnosis, whether you are aware of it or not. As healthcare professionals, how …
Transparency in Healthcare Cost
Healthcare is the only market where, at the time of purchase, you don’t know how much it will cost you—whether you have insurance or not.
How to Manage the “Sinking Feeling” or Other Distressing Sensations
Anxieties and fears are often felt as a physical sensation—a knot in the stomach, a tight throat, a “sinking feeling” or some other unpleasant experience.