The Impact of Encouragement: How Focusing on Actions Sparks Positive Outcomes
Have you ever given a well-intentioned compliment, only for the other person to feel put off? Or perhaps you struggle with expressing appreciation, unsure of the best approach?
There’s a fine line between “praise” and “encouragement.” Phrases like “you’re a good patient,” “you’re so smart,” “you’re so beautiful,” or “good girl” are examples of praise. However, they often label a person without considering whether they agree or recognize their true worth.
On the other hand, if you offer encouragement, it requires a bit more thought on your part, but it generally receives a more positive response and fosters collaboration. There are three key elements to effective encouragement:
- Focus on an action—a specific deed or behavior—rather than a personality trait.
- Express appreciation for that action.
- Explain how the action has contributed to a positive outcome.
For instance, in a medical setting, instead of simply saying “you are great” to a patient, you could say something like, “Thank you for cooperating so well with the positioning; that really helps us in planning your treatment more effectively.” Notice how this approach feels different and more meaningful.
The power of encouragement is often overlooked, and we don’t give it out enough. This is because a lot of times we assume the other parties, usually the close ones whom we live or work with, know that their efforts are appreciated. Expressing encouragement, however, can be positively impactful, especially when trying to elicit cooperation before a desired action has yet to happen.
The Comfort Talk® training and our book “Patient Sedation Without Medication” offer further instructions on how to incorporate these techniques into medical practice.