Become a Trainer

Comfort Talk trainers are experienced healthcare professionals who have undergone additional Comfort Talk-specific training and demonstrated mastery of content and content delivery.

To obtain the Certification of Comfort Talk® Trainer (Level 4), candidates will have to:

  • complete at least one live Comfort Talk® Training as a trainee
  • demonstrate successful use of techniques in their professional practice
  • complete the Trainer Training Course
  • submit at least 6 suitable Suggestion Cards for our Training Support Module
  • pass the level 1 online-training and test
  • demonstrate appropriate communication and feedback techniques in virtual-patient interactions in our  Virtual Reality Comfort Talk Training Center

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Observation of the Trainer candidate by Comfort Talk staff during at least two live teaching sessions will be used to assess and certify the candidates’ teaching ability. Grading will be based on the successful application of the Trainer’s Guide. Feedback from trainers, candidates, and customer end-users by questionnaire and participant-initiated communication will serve as measures of efficacy and acceptability of the Train-the-Trainer candidate and also of accredited trainers..

Comfort Talk® is a registered trademark.  Trainers can only provide and market Comfort Talk® Training through a formal association with Comfort Talk either as contractor, employee, or franchisee. The brand stands for exceptional quality based on rigorous clinical trials. Thus all elements are tested continuously for efficacy. Strict adherence to the Trainer guidelines is hence prerequisite to maintain the Comfort Talk affiliation.

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Trainer certification requires continued demonstration of excellence in teaching and knowledge base every two years. Following the most recent skill descriptions in the Trainer Manual, a submission of at least one patient management example and one coaching segment in the Virtual Reality Center will be required.

 

Overview of Comfort Talk® Training Levels

Level 1: The person took the online training course, completed it satisfactorily, and passed a post-test.

Level 2: The person either took Level 1 training online and a Level 2 live course, OR obtained training at their hospital (or another site) over a 16-hour training session and 4-hour engagement on the Training Support Portal.

Levels 3 and higher are for individuals aspiring to become Comfort Talk Trainers.

Level 3: The person…

• is Level 2 certified

• uses Comfort Talk successfully in their medical/dental/mental health practice

• passed a 100 question knowledge test

• participated satisfactorily in a Level 3 online and live Trainer Training

Level 4:  The person…

• is Level 3 certified

• received direct coaching by experienced Comfort Talk trainers in preparation for at least one life training session

• participated in at least one live Comfort Talk Level 1 & 2 training as co-trainer

• developed and submitted at least six suitable Suggestion Cards for the Training Support Module

• demonstrated appropriate communication and feedback techniques in virtual-patient interactions in our Virtual Reality Comfort Talk Training Center

• demonstrated satisfactory teaching ability and knowledge of subject matter*

* Observation of the Trainer candidate by Comfort Talk staff during at least two live teaching sessions will be used to assess and certify the candidates’ teaching ability. Grading centers on the successful application of the Trainer’s Guide. Feedback from trainers, candidates, and customer end-users by questionnaire and participant-initiated communication will serve as measures of efficacy and acceptability of the Train-the-Trainer candidate and also of certified trainers.

Level 4 training certification requires continued demonstration of excellence in teaching and knowledge base every two years. Following the most recent skill descriptions in the Trainer Manual, a submission of at least one patient management example and one coaching segment in the Virtual Reality Center will be required.

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