By reducing patient anxiety and pain, Comfort Talk® provides several important practice management benefits to frontline healthcare professionals, managers, and institutions.
Frontline Healthcare Professionals:
Whether you work for a practice, an institution, or for yourself, Comfort Talk® can help you thrive in stressful situations and enjoy your work more:
- Help your patients suffer less anxiety and feel less pain before, during, and after their procedure
- Get better patient compliance by quickly identifying the patient’s key concerns rather than wasting time on lengthy, unproductive conversations
- Achieve better cooperation (or less negative interference) from relatives and accompanying persons
- Reduce your own stress through of the satisfaction you feel in helping others and through positive patient feedback
- Manage situations such as these more productively:
- In the middle of the night you may have to do an exam on an inebriated patient
- Deal with unreasonable requests from relatives, colleagues, superiors
- Address a condescending person or respond to insults
- Need to have a positive interaction with a person whom you intuitively “just don’t like” or “have nothing in common” at the onset (implicit bias)?
- Earn better performance reviews (one of our trainees received the star of excellence of his large healthcare institution for the way he interacted with patients)
- Improve your skills in managing up the organization
- Help others on your team or in your institution by becoming a Comfort Talk® Trainer
Managers:
Comfort Talk® can help make your team more efficient and effective, as well as improve its reputation in the organization as a whole.
- Results in more cooperative patients, making the procedure much less stressful on the patient which, in turn lessens stress on staff members (they can go home happy and look forward to returning to work!)
- Reduces patients’ pain and discomfort, meaning patients will not fidget and fuss. This provides a better opportunity for timely and successful procedures
- Limits wait time for extra, stress-reducing drugs to be administered and having patients take up valuable space in recovery rooms
- Reduces complications and unsuccessful procedures, producing less stress and less paperwork while giving the staff the ability to stay on schedule with all their patients and not have as many reschedule, as well as reducing overtime
- Gives the patient the desire to give higher ratings on patient satisfaction surveys which reflects highly on the staff’s reviews and your team as a whole
- Enables quick results because it can easily be learned by staff
- Reduces the need for your involvement in distressing patient interactions since your frontline staff knows how to handle them
Institutions:
There are many ways Comfort Talk® can strengthen your institution:
- Allows for more efficient patient throughput
- Reduces staff overtime
- Relieves backups in procedure and recovery rooms
- Reduces reschedules and no-shows
- Improves patient outcomes and decreases patient complications
- Encourages higher patient satisfaction rankings, which means better pay from CMS and better standing in public web listings
- Lifts the brand due to positive patient talk amongst friends and with colleagues thus stimulating referrals
- Reduces the risk of disparaging publicity on social media by providing superior patient service
- Achieves results quickly because easy to learn and implement
- Facilitates better inter-and intra-departmental communication
- Overcomes implicit bias and miscommunication at the frontlines, reducing the risk of escalation to managers and HR
- Creates a lasting more supportive departmental culture
